Help Center

Frequently Asked
Questions

Straight answers for how to use NexID responsibly, verify results, and reduce your public exposure over time.

What does NexID actually search?

NexID helps you review publicly accessible pages where your image or identity signals may appear. It is built for digital footprint visibility and follow-up action.

Do you scan private messages or locked accounts?

No. NexID is designed around public-web visibility checks. Private inboxes, private groups, and closed accounts are outside the product scope.

How should I use a match result?

Treat every match as a lead first. Confirm context, collect evidence, and then decide whether to monitor, report, or request removal.

Is this for finding strangers?

No. The intended use is personal safety and identity protection for your own footprint or content you are authorized to manage.

How often should I run checks?

For most people, a monthly deep check plus quick spot checks after new photo uploads is a practical routine.

What if I find an impersonation account?

Capture the page URL, profile handle, and timestamp first. Then file a platform report and keep a record of each response cycle.

Can I use NexID without publishing a public profile?

Yes. You can run scans without creating a public-facing identity card.

Where can I read policy and legal details?

Visit the Terms of Service, Privacy Policy, and Cookie Policy pages in the footer for complete details.

Still have questions about policy?

We prioritize transparency. Review our legal documents for complete details on data handling and privacy.